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We are here for you

Need to make an insurance claim?

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Making an insurance claim is easier than you think. These simple steps will help you through the process.

See Steps
easy and quick insurance claims process

Follow the 3 steps below for the best claiming experience

First thing, you’ll need to get these information ready:
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Your insurance policy number
A brief description of what happened
The date and time of when it happened
Any relevant documentation such as police reports (if one was made)
First thing, you’ll need to get these information ready:
Avatar
Your insurance policy number
A brief description of what happened
The date and time of when it happened
Any relevant documentation such as police reports (if one was made)
Second thing, you’ll need to contact your insurance company directly.
Avatar
YouSet acts as your insurance broker, so you’ll need to file the claim with your insurance company directly. You can find your insurance company name on your policy. Please make sure you have all the information listed above before contacting the insurance company in order to save time.
Second thing, you’ll need to contact your insurance company directly.
Avatar
YouSet acts as your insurance broker, so you’ll need to file the claim with your insurance company directly. You can find your insurance company name on your policy. Please make sure you have all the information listed above before contacting the insurance company in order to save time.

April

1-855-745-1010

Aviva

1-866-692-8482

Chubb

1-800-532-4822

Definity

1-888-875-8088

Echelon

1-888-662-0222

Economical

1-888-875-8088

Estrie Richelieu

1-800-363-8971

Intact

1-866-464-2424

La Garantie

1-888-998-1872

Ledor

1-800-441-1341

L’Unique

1-800-463-4800

Nordic

1-800-668-1000

Northbridge

514-843-1111

Optimum

1-800-361-7653

Pafco

1-877-463-2727

Premier

1-866-316-2622

Promutuel

1-888-888-1229

Travelers

1-800-661-5522
Third and last step, loop us in if you need to.
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We’re on your side. As your insurance broker, if something isn’t going your way during the claiming process with your insurance company, let us know and we’ll try our best to help you.
A key perk of being an YouSet customer is that you can get a free 30 minutes consultation with a lawyer to help you during the claiming process.
Third and last step, loop us in if you need to.
Avatar
We’re on your side. As your insurance broker, if something isn’t going your way during the claiming process with your insurance company, let us know and we’ll try our best to help you.
A key perk of being an YouSet customer is that you can get a free 30 minutes consultation with a lawyer to help you during the claiming process.

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Navigating the car insurance claims process can be challenging. Although every company will have a slightly different way of doing things, there are fundamental similarities across the board. In this article, we’ll outline the do’s and don’ts when it comes to handling a car insurance claim.

Claims frequently asked questions

Can I submit a claim through YouSet?

No, YouSet acts as your insurance broker, so you’ll need to file the claim with your insurance company directly. However, if you encounter any challenges or difficulties during the claims process with your insurance provider, please don’t hesitate to reach out to us. We’re here to support you and will do our best to assist in any way we can.

How does my deductible play a part in my claim?

Remember, your deductible is the share of the claim you cover. For instance, if your insured damages cost $6,000 to fix and your deductible is $1,000, your insurance company contributes $5,000. Your Claims Advisor will help you understand how the deductible influences your claim payment. When it comes to settlements, the deductible is applied to the total loss amount.

Will this affect my premiums?

Keep in mind that various factors can influence your premiums, such as your claims history, among others. If a claim impacts your premium, it won’t take effect until your next renewal. You’ll get your renewal documents well before the renewal date, giving you plenty of time to discuss your options with our friendly Client Support Team. 

How long will my claim take?

Each claim is special, and various factors can influence the time it takes to resolve yours. Remember that while filing a claim might be a rare event for you, the insurance company claims teams consist of seasoned professionals who handle situations like yours daily. Rest assured, they’ll always strive to resolve your claim as smoothly and quickly as possible.

How do you determine who is at 'fault' for an accident?

Determining ‘fault’—an insurance term used to establish which party in an accident is responsible and to what degree—is something insurance companies handle with great care. To reach a fair conclusion, they examine statements from everyone involved and gather additional information, such as witness accounts, police reports, dashcam footage, and photos, if needed. 
Key perk of being our customer

FREE 30 MINUTE CONSULTATION WITH A LAWYER DURING YOUR CLAIMING PROCESS

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YouSet Insurance is a damage insurance brokerage firm registered with the AMF in Quebec and RIBO in Ontario.

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