Billing and payments
Information about billing and payments.
When will I be charged my first payment?
You can expect your first payment to happen between 1 to 20 days after the effective date of your insurance...
My payment failed due to insufficient funds. What now?
If your payment fails due to insufficient funds, the process of resolving the issue will depend on who your insurance...
Why are my monthly payments more expensive than my quote?
If you notice that your monthly payments are more expensive than the quote you received, here’s what you should do....
Will you take money from my account once I complete the checkout?
No, completing the checkout will not result in an immediate withdrawal from your account. Payments will only be taken on...
Can I pay by credit card?
No, we currently do not accept credit cards as a form of payment. We only accept pre-authorized debit payments. Before...
Can I pay by money order?
No, we currently do not accept money orders as a form of payment. We only accept pre-authorized debit payments. Before...
How do I update my banking information?
It’s easy to update or change your banking information through YouSet’s online customer portal. Once we receive your request, our...
Where can I find my banking transit and account numbers?
You can find your transit and account numbers on a void cheque. The transit number is typically a 5-digit number...
Can I change my monthly payment date?
Yes, it is possible to change the day your monthly payment is withdrawn. However, insurance companies typically allow only one...
Can I switch from monthly payments to an annual payment?
Yes, if you’d prefer to pay annually instead of monthly, switching is possible. To make this change, please submit a...
Why did my payment amount double the following month?
Your payment amount may have doubled since last month as a result of several unsuccessful attempts to process your payment...
I did not have sufficient funds for the first withdrawal but now I have the necessary funds. What should I do?
If your payment previously failed due to insufficient funds, but you now have the necessary funds, the process of resolving...
I’m unable to make my payment this month. What do I do?
If you’re unable to make your payment this month, here’s what you should do. To see if there are any...
What happens if I repeatedly don’t pay on time?
There will be repercussions if you repeatedly fail to pay your insurance premiums on time. While each insurer’s policies for...
Can I get reimbursed for any unused coverage since I sold my car?
Yes, you can receive reimbursement for any unused coverage if you sell your car before the end of the coverage...
Can I make a payment now instead of waiting until my scheduled payment date?
No, unfortunately, you cannot make additional payments unless explicitly instructed to do so. If your insurer or your broker has...
Can I negotiate my premium?
Since insurance premiums are set by the insurers we work with, there is, unfortunately, no room for negotiation. However, there...
What happens after I enter my banking details?
Once you submit your banking details, a licensed broker will carefully review your application. If everything is accurate, we will...
I received an email saying my payment did not go through, but I sent a void cheque. What do I do?
If the payment failed, it’s possible that there was an error in the banking information you provided. Please respond to...
Why was I still charged after submitting a non-renewal form before my renewal date?
Since payments are typically billed one week in advance, charges may still appear even after you submit a non-renewal form....