I filed a claim a month ago and haven’t received any follow-up. What should I do?

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I filed a claim a month ago and haven’t received any follow-up. What should I do?

As your insurance broker, we’re here to support you during the claims process. To help us follow up on your behalf, please submit a request via YouSet’s customer portal. In your request, include your claim number, the name of your claims adjuster, and their contact information. A member of our team will then reach out to the insurance company to get an update on your claim and follow up with you.

  • Go YouSet.ca
  • In the top-right, click “My account”
  • Select “Need help?” 
  • Follow the steps that appear on the screen
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