{"id":11929,"date":"2025-12-18T05:01:31","date_gmt":"2025-12-18T05:01:31","guid":{"rendered":"https:\/\/youset.ca\/?p=11929"},"modified":"2026-03-16T12:15:11","modified_gmt":"2026-03-16T12:15:11","slug":"what-to-do-if-you-hit-a-pothole","status":"publish","type":"post","link":"https:\/\/youset.ca\/en\/blog\/what-to-do-if-you-hit-a-pothole\/","title":{"rendered":"I Hit a Pothole: What to Do Next and Who to Call"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Hitting a pothole can wreck more than your mood; it can cause serious damage to your car and potentially to your wallet. Acting quickly and making the right choices can mean the difference between a minor inconvenience and a major headache, not to mention saving you time, stress, and money.<\/span> <\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">So, what should you do after hitting a pothole? In this article, we\u2019ll go over everything you need to avoid getting flustered, from assessing the damage to getting the help you need, including how your <\/span><a href=\"https:\/\/youset.ca\/en\/car-insurance\/\"><span style=\"font-weight: 400;\">car insurance<\/span><\/a> <span style=\"font-weight: 400;\"> fits into the process.<\/span><\/p>\n\n\n\n\t<section id=\"post-callout-block_3860ff74941308c94ec9cababe66108d\" class=\"post-block py-8\">\n\t\t<div class=\"py-8 md:py-11 px-6 md:px-12 rounded-l-lg border-l-8 border-indigo-500 bg-grayBluish-50\">\n\t\t\t\t\t\t\t<h3 class=\"text-grayBluish-900 mb-6\">Key takeaways<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"prose body-2 text-grayBluish-900\"><p><span style=\"font-weight: 400;\">If you hit a pothole, here\u2019s what to do next:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pull over and assess the damage\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take photos of the pothole and any visible damage to your car\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If everything seems fine, drive home cautiously\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you notice any issues (e.g., flat tire, strange noises), call roadside assistance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have a mechanic inspect your vehicle as soon as possible<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review your policy to confirm whether you have collision coverage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">File a claim if the damage is significant and covered\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go ahead with repairs\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Report the pothole to your city or municipality\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-roadside-assistance\">Roadside assistance<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Finding a safe place to pull over should always be the first step. Whether assessing your car or taking a deep breath, removing yourself from the road will keep you and other drivers safe. Turn on your hazard lights and check for any obvious signs of damage.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">Here are some ways to check for damage after hitting a pothole:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>See:<\/b> <span style=\"font-weight: 400;\"> Check your tires and rims for any visible damage like flats, bulges, cracks, or bends. You may also notice fluid leaks under your car.<\/span><\/li>\n\n\n\n<li><b>Hear:<\/b> <span style=\"font-weight: 400;\"> Listen for unusual sounds such as rattling or scraping while driving.<\/span><\/li>\n\n\n\n<li><b>Feel:<\/b> <span style=\"font-weight: 400;\"> Pay attention to any shaking, pulling, or instability in the steering and suspension.<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">While you\u2019re at it, and so long as it\u2019s safe to do so, take a few photos of the pothole itself as well as any visible damage to your car. This can help with both <\/span><a href=\"https:\/\/youset.ca\/en\/car-insurance-guide\/\"><span style=\"font-weight: 400;\">insurance claims<\/span><\/a> <span style=\"font-weight: 400;\"> and reporting the pothole.&nbsp;<\/span>\n\n<span style=\"font-weight: 400;\">If your car feels okay to drive, you can likely skip calling for help and head home. That said, driving on a damaged tire or suspension can make any existing damage worse, so if you\u2019re unsure or notice any issues, call roadside assistance. You have a few options for who to call for roadside assistance:&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Your insurance provider\u2019s roadside assistance program (if it\u2019s included in your policy)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Your vehicle manufacturer\u2019s roadside program (common with new cars)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">A membership service like CAA<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">A local towing company, if none of the above apply<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-mechanic\">Mechanic<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Some types of damage, like alignment issues, suspension problems, or hairline cracks in a wheel, aren\u2019t always visible right away but can get worse over time. So, even if everything seems fine, it\u2019s smart to have your car inspected after hitting a pothole.<\/span>\n\n<span style=\"font-weight: 400;\">Go to your usual mechanic or ask your insurance provider to recommend a shop or two. Make sure to ask for a written estimate, which most mechanics will provide for free. If repairs are purely cosmetic and don\u2019t affect safety or driveability, you can decide whether to fix them now or later. While waiting for the estimate, you should also check your <\/span><a href=\"https:\/\/youset.ca\/en\/blog\/high-or-low-insurance-deductible\/\"><span style=\"font-weight: 400;\">insurance deductible<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">If repairs cost less than your deductible (ex. a $300 repair with a $500 deductible), you\u2019ll pay the mechanic yourself and skip insurance<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">If repairs are close to your deductible (ex. $575 repair with a $500 deductible), you might still choose to pay out of pocket to avoid the stress and hassle that can come with filing a car insurance claim&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">If repairs are well above your deductible (ex. $3,000 suspension repair), move on to the next step and contact your insurance provider<\/span><\/li>\n<\/ul>\n\n\n\n\t<section id=\"post-cta-block_b677a58a33c48f7bf902fefd811d3e89\" class=\"post-block pt-8 pb-8 lg:pb-20\">\n\t\t<div class=\"lg:flex justify-between gap-x-6 rounded-lg bg-indigo-600 px-8 py-7 shadow-[0_2px_10px_0_theme(colors.surface.background.disabled)]\">\n\t\t\t\t\t\t\t<h3 class=\"text-white lg:mb-0\">Get the best price on car insurance year-after-year<\/h3>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.app.youset.ca\/start?lng=en&#038;externalId=blog\" class=\"the-button the-button--white !text-text-primary\">Get a quote<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-your-car-insurance-provider\">Your car insurance provider<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Although <\/span><a href=\"https:\/\/youset.ca\/en\/blog\/what-does-car-insurance-cover\/\"><span style=\"font-weight: 400;\">car insurance does cover pothole damage<\/span><\/a><span style=\"font-weight: 400;\">, you must have <\/span><a href=\"https:\/\/youset.ca\/en\/blog\/what-is-collision-coverage\/\"><span style=\"font-weight: 400;\">collision coverage<\/span><\/a> <span style=\"font-weight: 400;\"> to be eligible for coverage. This is because hitting a pothole is generally considered a single-vehicle collision.<\/span> <span style=\"font-weight: 400;\">Check your policy documents or your online account to confirm whether or not you have this coverage. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you do, and the repair costs are much higher than your deductible, contact your insurance provider as soon as possible. They can guide you through the claims process, <\/span><a href=\"https:\/\/youset.ca\/en\/blog\/types-of-car-insurance-coverage\/\"><span style=\"font-weight: 400;\">confirm your coverage<\/span><\/a><span style=\"font-weight: 400;\">, and inform you of any necessary proof or documents required.\u00a0<\/span> <span style=\"font-weight: 400;\">Most policies do have a deadline for reporting damage, so it\u2019s important to act quickly. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Also, if you choose to file a claim, it\u2019s usually best to get approval from your car insurance provider before moving forward on any repairs.<\/span> \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-municipality\">Municipality<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">After taking care of your car, consider reporting the pothole to your city or municipality. Many cities let you report a pothole online or through a dedicated app. To report a pothole, you will likely need to provide:&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">A photo of the pothole<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Location details (the street name and nearest intersection)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">A photo of any damage to your vehicle<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">An estimate for the repair and any receipts<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">In some cases, you may be able to file a claim for damage from a pothole with your municipality, though these claims have varying success rates and aren\u2019t always approved. Even if your claim isn\u2019t approved, though, reporting the pothole is still important as it helps make the roads safer for everyone.\u00a0<\/span> <\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you\u2019re unsure where or how to report a pothole in your area, here are links to resources for some of Canada\u2019s major cities.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.toronto.ca\/services-payments\/streets-parking-transportation\/road-maintenance\/potholes\/\"><span style=\"font-weight: 400;\">Toronto<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/ottawa.ca\/en\/report-pothole-road-0\"><span style=\"font-weight: 400;\">Ottawa<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/montreal.ca\/en\/how-to\/report-pothole\"><span style=\"font-weight: 400;\">Montreal<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/van311.ca\/services\/pothole\"><span style=\"font-weight: 400;\">Vancouver<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.calgary.ca\/roads\/maintenance\/pothole-repair.html\"><span style=\"font-weight: 400;\">Calgary<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.saskatoon.ca\/moving-around\/driving-roadways\/road-maintenance-repair\/pothole-utility-cut-repairs\"><span style=\"font-weight: 400;\">Saskatoon<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/forms.winnipeg.ca\/form\/auto\/pw_st_pothole_vof?locale=en\"><span style=\"font-weight: 400;\">Winnipeg<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.princeedwardisland.ca\/en\/service\/report-a-road-or-traffic-problem\"><span style=\"font-weight: 400;\">Prince Edward Island<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.fredericton.ca\/resident-services\/roads-construction\/paving\/potholes\"><span style=\"font-weight: 400;\">Fredricton<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.halifax.ca\/transportation\/streets-sidewalks\/paving-repair\/report-a-pothole\"><span style=\"font-weight: 400;\">Halifax<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.stjohns.ca\/en\/streets-parking\/pothole-repair.aspx\"><span style=\"font-weight: 400;\">St. John\u2019s<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Hitting a pothole can wreck more than your mood; it can cause serious damage to your car and potentially to your wallet. Acting quickly and making the right choices can mean the difference between a minor inconvenience and a major headache, not to mention saving you time, stress, and money. [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":11930,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[459],"tags":[],"class_list":["post-11929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-car-insurance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>I Hit a Pothole: What to Do Next and Who to Call - YouSet<\/title>\n<meta name=\"description\" content=\"Wondering what to do after hitting a pothole? 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